Nakuru Level 5 Hospital (PGH) Medical Superintended Dr.Joseph Mburu has vowed to work closely with other stakeholders in improving service delivery at the largest facility in Nakuru County.
Speaking in his office on Wednesday during an interview, Dr.Mburu who is now three months old at the facility since assumption of office admitted that the facility has numerous challenges among them congestion and out patients spending long hours awaiting to be attended to.
He attributed this to the shortage of staff stating that the facility which serves patients from peripheries of the Nakuru County who come for referrals has no enough clinical officers.
At the moment, one clinical officer serves over 100 patients per day which is above the required number of patients 20 to 30 patients.
“To speak the truth, the facility has challenges but through collaboration with other stakeholders we shall be able to address the same. At the moment, one clinical officer serves over 100 patients per day which is above the required number of patients 20 to 30 patients” he said.
The Medical Superintended revealed that they are in the process of procuring a program that will see all the records at the facility digitized in order to ease operation from the manual system that is 10 years old.
The system according to Dr.Mburu will help address the non productivity among the medical officers at the facility.
“Yes we have records but the system is 10 years old and this is the time that we are in the process of procuring a digitization program that will help ease the operation and address the issue of non productivity” he said.
On the issue of poor public relation among the medical officers, Superintended says mechanisms are in place to improve on customer care especially concerning the outpatients.
He says customer care agents have been introduced at the facility to give guidance and direction to the patients seeking services at the facility.
He called on the general public and more so residents of Nakuru County to embrace the facility and offer any supportive information towards improving the service delivery.
It should be noted that The Nakuru Level 5 Hospital (PGH) currently receives 1800 patients every day seeking health services which cannot be compared to the number of clinical officers and doctors currently at the facility.
PHOTO/Pristone Mambili: Nakuru Level 5 Hospital (PGH) Medical Superintended Dr.Joseph Mburu during an interview.He has vowed to work closely with other stakeholders in improving service delivery at the largest facility in Nakuru County.